APA Style
Besterfield, D, H., besterfield..(et.al), M. (2003).
Total Quality Management (Ed.ke-3).
Amerika:
Prentice Hall.
MLA Style
Besterfield, Dale, H., besterfield..(et.al), Michhna-carol.
"Total Quality Management".
Ed.ke-3
Amerika:
Prentice Hall,
2003.
Textbook.