Gaya APA
Tjiptono,Fandy, .
(2001).
Prinsisp-prinsip Total Quality Service
(
ed.2)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono,Fandy, .
"Prinsisp-prinsip Total Quality Service".
ed.2
Yogyakarta:
Andi,
2001.
Textbook.